The Ethiopia Social Accountability Program Phase 2 (ESAP2) has been working on the improvement of basic services in Ethiopia since the program’s inception in 2012. Social accountability is a process by which ordinary citizens - who are the users of basic public services – voice their needs and demands and create opportunities to hold service providers and policy makers accountable for their performance. The process aims to improve the quality of and access to public basic services. As such, social accountability makes a contribution to the emergence of a demanding citizenry, as well as the achievements of the basic service sector objectives in the second Growth and Transformation Plan.
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